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6 Steps to Confront and Modify Bad Employee Behavior

Posted on October 24th, 2011 by John Johnson

No one wants to lose a valuable employees because of occasional or habitual bad behavior on their part. But if ignored, like a cancer, it will spread to those around them until you have no choice but to terminate the individual’s employment and then clean up the collateral damage. Before going to that extreme, try working with the employee. Face to face, try this technique:

  1. Describe the person’s behavior without judgment. I see, I hear …
  2. Give your interpretation of this behavior. My assumptions about this are …
  3. Describe the current or potential impact. As a result I or others experience …
  4. Get commitment to the issue. Can we agree this behavior causes problems?
  5. Describe what you need. What I need in the way of behavioral changes are…
  6. Get agreement to a plan of action. What are you prepared to do and when?

Then, of course, follow up. It would not only be an error not to follow up but an abdication of your role as leader. Believe me, your people know what is going on–particularly when it comes to defiance to your leadership.

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